Coping with Conflict
and Conflict Resolution
Conflict is inevitable in any work situation involving human-human communication which is complex, has competing agendas and always involves the emotionality of human-human relationships. The negative consequences of conflict and unresolved conflict for health and well-being are well documented. Adhering to the principles of person-centredness and compassionate interaction with clients is made more difficult.
Conflict is inevitable in any work situation involving human-human communication which is complex, has competing agendas and always involves the emotionality of human-human relationships. The negative consequences of conflict and unresolved conflict for health and well-being are well documented. Adhering to the principles of person-centredness and compassionate interaction with clients is made more difficult.
Topics Include:
- Challenging contexts in conflict and conflict resolution.
- Health Action Training methods for conflict resolution. Application of PAUSE or PEACE frameworks to conflict resolution.
- Ethical-legal and professional guidelines in conflict resolution.
- Building emotional strength for work in conflict resolution.
- Conflict in emails, text messages, telephone calls.
- Listening well and mindful speaking, personal space and personal safety.
Assessment:
Creative Personal Reflection (CPR) is used to capture learning and support personal practice development.
Topics Include:
- Challenging contexts in conflict and conflict resolution.
- Health Action Training methods for conflict resolution. Application of PAUSE or PEACE frameworks to conflict resolution.
- Ethical-legal and professional guidelines in conflict resolution.
- Building emotional strength for work in conflict resolution.
- Conflict in emails, text messages, telephone calls.
- Listening well and mindful speaking, personal space and personal safety.
Assessment:
Creative Personal Reflection (CPR) is used to capture learning and support personal practice development.